Privacy Policy

This Privacy Policy describes how TMSM HOLDINGS PTY LTD ABN 21 652 596 211 trading as OnShowing (“OnShowing”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or interact with us through https://onshowing.com (the “Site”) or otherwise communicate with us (collectively, the “Services”).

OnShowing provides a software-as-a-service (SaaS) platform designed for residential real estate agents to gain valuable insights into potential buyers.

For the purposes of this Privacy Policy, “you” and “your” refers to you as the user of the Services, whether you are a subscriber, website visitor, real estate agent, prospective buyer, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law, including the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide and improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

3. What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information”, we are referring to information that identifies, relates to, describes, or can be associated with you.

3.1 Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

• Contact details - your name, address, phone number, and email address.
• Account information - your username, password, and security preferences.
• Subscription and billing information - your name, billing address, payment confirmation, and plan details.
• Professional information - your real estate agency name, licence number, role, and office location.
• Service usage information - data you input, upload, or generate through the platform, including property listing details, buyer enquiry data, and campaign information.
• Customer support information - information you choose to include in communications with us, for example when sending a support request or message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

3.2 Information We Collect Automatically

We also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

3.3 Information We Obtain from Third Parties

We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

• Companies who support our Site and Services, such as hosting providers and cloud infrastructure partners.
• Our payment processors, who collect payment information (e.g., credit or debit card information, billing address) to process your payment in order to fulfil your subscription and provide you with the Services.
• Analytics providers who help us understand how users interact with our platform.
• Real estate industry data sources that support the insights we provide through our Services, where permitted by law.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party’s policies or practices.

4. How We Use Your Personal Information

We use personal information for the following purposes:

• Providing the Services. We use your personal information to provide you with the Services, including to process your subscription payments, maintain and manage your account, deliver buyer insights and analytics, and provide platform functionality.
• Improving and Developing the Services. We use aggregated and anonymised usage data to analyse trends, improve platform features, and develop new tools and capabilities for our users.
• Marketing and Communications. We may use your personal information to send marketing, advertising, and promotional communications by email. You can opt out of marketing emails at any time using the unsubscribe link provided.
• Security and Fraud Prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe.
• Communicating with You. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services, and to maintain our business relationship with you.
• Legal Compliance. We may use your personal information to comply with applicable laws, regulations, and legal processes, including the Australian Privacy Act 1988 (Cth).

5. Cookies

We use Cookies on our Site to power and improve our Site and Services (including to remember your actions and preferences), to run analytics, and to better understand user interaction with the Services. We may also permit third-party service providers to use Cookies on our Site to support analytics and platform functionality.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services to work incorrectly or no longer be available.

6. How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• Service providers - vendors or other third parties who perform services on our behalf (e.g., cloud hosting, payment processing, data analytics, customer support, and email delivery).
• Professional advisors - lawyers, accountants, and other professional advisors where necessary.
• Corporate transactions - in connection with a business transaction such as a merger, acquisition, or asset sale.
• Legal obligations - to comply with any applicable legal obligations, including to respond to subpoenas, court orders, and similar legal requests.
• With your consent - when you direct, request, or otherwise consent to our disclosure of certain information to third parties.
• Affiliates - with our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.

We do not sell your personal information to third parties.

7. International Data Transfers

OnShowing is based in Australia. Your personal information may be transferred to, stored, and processed in countries other than Australia where our service providers operate. Where we transfer personal information overseas, we take reasonable steps to ensure the recipient handles your information in accordance with the Australian Privacy Principles and this Privacy Policy.

8. Third-Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites.

9. Children’s Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

10. Security and Retention of Your Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, and disclosure, in accordance with the Australian Privacy Principles. However, no security measures are perfect or impenetrable, and we cannot guarantee absolute security. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies. When your personal information is no longer required, we will take reasonable steps to destroy or de-identify it.

11. Your Rights and Choices

Under the Australian Privacy Act 1988 (Cth) and other applicable laws, you may have some or all of the following rights in relation to your personal information:

• Right to Access. You may request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
• Right to Correction. You may request that we correct inaccurate, incomplete, or out-of-date personal information we maintain about you.
• Right to Delete. You may request that we delete personal information we maintain about you, subject to certain exceptions.
• Right to Complain. If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
• Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or subscription.

You may exercise any of these rights by contacting us using the contact details provided below.

12. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have a complaint about how we have handled your personal information, please contact us at:

OnShowing
PO Box 999
Hamilton Central, Queensland 4007
Australia

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Website: https://onshowing.com